Ivory & Kin


Easy Returns & Exchanges

Please send all return/exchange requests by clicking the "Contact Us" link below or send an email to info@ivorykin.com.

Make sure to include details regarding your issue and order number in your email to ensure the quickest turnaround time. You should receive a response within 24 to 48 hours during the week.

Return/Exchange Policy: 30 days from delivery of product

  • Items must be in new condition
  • Customer is responsible for shipping the return/exchange item back

Exchanges:
If you need to exchange a product, please include the desired item in your email. If there are no options which you deem satisfactory for your exchange, you will be refunded back for your purchase minus shipping costs.

 

Defective Products / Wrong Item Received:
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as defective/damaged products or wrong items may be sent. In the case of a wrong item sent, we will exchange your product(s) and provide a return label for you to print out.

If you feel a product you received has a defect/error, please provide a photo in your email for documentation and we will replace the item or provide a refund if out of stock. Any claims beyond 30 days of the product being received will be considered normal wear and tear and cannot be replaced. Certain exceptions will be allowed in a case by case basis.