Ivory & Kin


Frequently Asked Questions

Pillow Covers

What is the difference between a pillow cover and pillow insert?

The pillow cover is simply the outer fabric of the pillow (that can be removed). While, the pillow insert is what gives a pillow its typical "fluff". 

What do you mean the pillows are "interchangeable"?

We were sick and tired of spending money and storage space on pillows to freshen up our home. Therefore, we created a custom extra large zipper opening at the bottom of the pillow covers, so the cover can be easily removed and changed out for any occasion.

What size pillow can I use with your cases?

To ensure a firm and tight fit our pillows are designed to be fitted with an 18" x 18" pillow insert.

How do I return or exchange a product?

Please follow the detailed instructions and policies regarding Returns & Exchanges, or feel free to contact us anytime at info@ivorykin.com.

How can I clean the pillow cover?

We recommend removing the pillow cover, spot cleaning by hand, and hang drying the cover for best results. 

Trays

Are your trays food safe?

Yes, we apply a protective sealer on our trays to ensure it is safe for your home and kitchen.

What is the best way to wash your trays?

We recommend washing our trays in warm soapy water. Make sure you dry immediately, while we have protected our trays with a sealer it is best to hand dry to ensure longevity of the stone.

What is the difference between your "Ivory Collection" and other "Ivory" Trays?

The Ivory Collection is our bundle set, which combines both our Classic (8 x 12 in), and our Signature (11 x 22 in) trays. The Ivory Classic and Ivory Signature are sold individually.

What is the difference between "Ivory" and "Mamba"?

Ivory is made from marble, while Mamba is made from granite.